2020
Post-Sales Support – Done Right For A Rocking Net Promoter®
27/08/20 07:47
Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition. This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method. There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and Post-Sales Support is one of them.
Read More...The Net Promoter® Education Difference
29/07/20 07:50
Cost of a Defect
15/04/20 13:27
Software defects continue to make their way into production, despite efforts to detect and resolve them before they are released. Unfortunately, bugs in production software can have a negative impact on the business, regardless of severity. Read More...