ArticlesAndBlogs

Micro Focus Account Management. Great Relationships. Great Teams.

Micro Focus, via Competitive Benchmarking, also know that the Account Management touchpoint provides 6.9% of the relative impact on Net Promoter® or the relationship metric.  This is important to realise since all touchpoints contribute in some way to the overall ‘relationship’ metric with a company, and thus, using the right metric at the right time is not only important, but necessary (but that’s a topic for another time).

So how is Micro Focus performing against the competition in Account Management?
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Micro Focus ITOM Post Sales Support. First. Class.

How does #MicroFocus compare with the competition for post-sales support and by how much does post-sales support impact the #NPS of IT Operations Management? Read my latest (@DrBorderick) post – “Micro Focus #ITOM Post-Sales Support. First. Class.” detailing the Micro Focus post-sales support to find out! #ITOps | #MyMicroFocus Read More...

Micro Focus – Installation Experience Sensation

Micro Focus – Installation Experience Sensation


Micro Focus is Leader in the Installation Experience 

According to Customers, how do we measure how we perform at Installation compared with our Competitors? 

Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and ‘Installation’ is one of them.  Installation is defined as 
‘Your experience with making the product/service operational.’ 

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Strategically #BetterTogether – Micro Focus plus our Channel Partners

Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and ‘How strategic do you feel this software is for your business?’ is one of them.  We have filtered the respondents to reflect end-user clients that purchased one of our software solutions through a channel partner for this exercise. Read More...

Post-Sales Support – Done Right For A Rocking Net Promoter®


Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and Post-Sales Support is one of them.

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