Reviews

Welcome to our review page, where we celebrate the exceptional accomplishments and impact of Borderick Consultancy and its founder. As you explore the testimonials from clients, colleagues, and industry experts, you'll discover the unparalleled dedication, strategic vision, and innovative spirit that have propelled our founder to the forefront of the consultancy world. Read on to learn more about the man who has transformed businesses, inspired teams, and created lasting value in the industry.

James - let me express that for me you've been for ~ 15 years THE reference of how competitive benchmarking can be done. For me, you are THE one and only professional and expert person who really knows how to crunch numbers, correlate results, create market research schemes and also present them in the most perfect and efficient way. ALL businesses will profit from your expert knowledge and abilities.

Uli Manschke, Customer Success Manager, OpenText, 14th July 2023.

I had the pleasure of working with Jamie for many years and I was blown away by his ability to analyze complex data and his deep understanding of market trends and customer behavior. His insights were always very valuable. Jamie has excellent communication skills and is able to clearly articulate his ideas and recommendations to his stakeholders. He is a true leader and collaborator, always willing to listen to others' perspectives and incorporate them into his analysis. I would highly recommend him for any senior role – he is truly one of the best in the business.

Iris Florez Alaez, Head of Customer Success - Strategic Accounts International, OpenText, 18th June 2023.

I have had the pleasure of working with Jamie for many years now and can confidently say he’s a data, and more importantly information, genius! He has the ability to gather a complex dataset and transform it into meaningful presentable information points, which then informs the decision or strategic call needed – all done with a common-sense approach to problem solving. Fast and efficient, Jamie is one of the most dedicated individuals I have had the pleasure of working with. His output is of the highest quality, professionalism and work ethic are unparalleled, and consistently goes above and beyond.

Oliver McVeigh, VP Professional Services, OpenText, 18th May 2023.

I worked with Jamie for a number of years in Micro Focus and was an internal customer of his analytics and data insight services. The insights he provided around our customer's perception were invaluable and gave accurate details otherwise not available. Using Jamie's data I was able to have more meaningful conversations with customers and stakeholders alike and had confidence in the details I provided them. I would not hesitate in recommending Jamie for a senior role and am more than happy to provide a personal recommendation if required.

David Papworth, Director, International Customer Support, OpenText, 14th June 2023.

When I joined Micro Focus, Dr Borderick took me under his wing and help me gain a better understanding of both the portfolio I was hired to lead and it's position in the market. Over the next few years, we worked together to measure and improve on that positioning. Through data, he found interesting ways to help the executive team better understand the story being told to our clients and partners, whether intentionally or unintentionally. His partnership was invaluable to me and the broader CyberRes business.

Matt Marriott, SVP of Global Sales, Cybersecurity, OpenText, 20th May 2023.

As VP of Corporate Marketing at Micro Focus, I worked alongside Jamie often. His deep expertise in analytics, coupled with his business acumen and a keen ability to ask the right questions about what we wanted to learn from his analysis before we kicked off an initiative, delivered robust and actionable insights that served as a backbone of our strategies. Jamie would be a great member of any team that wants to understand the "why" as before they work on the "what" and the "how."

Joe Garber, CMO, Axiad, 7th June 2023.

Jamie’s ability to add scientific discipline to the oft-chaotic world of B2B Corporate Marketing is beyond compare. He has the rare ability to turn the dark-arts of NPS and Customer Buying journeys into a Dummies Guide. Clear in communicating, clear in mission and always proactive in wanting things to be materially better, he is often working behind the curtains on other projects where his BI and data-manipulation skills add value. He’s developed a bleeding edge NPS methodology for #TeamMicroFocus that I am delighted to be able to communicate to the wider world through digital marketing and Social Media, and I am delighted to have Jamie as a colleague.

Mark Plant, B2B Social Marketing Leader, Micro Focus, 13th February 2021.

One of our team's Guiding Principles is "Continuous Improvement and Innovation: Look for ways to streamline, build efficiency, innovate, and deliver in new ways. Question the status quo." This week, I recognized one of our team members for embodying this principle! Dr. James D. Borderick models this attitude daily. He recently pushed through and did what was thought impossible for the benefit of the business! He worked through a set of data and was able to construct a new view of our Competitive Benchmark data that is going to help us make much more strategic decisions. It takes NPS to a new level! Thank you Jamie! #customerexperience #NPS #microfocus #kaizen

Emily Evangelista, Global Director of Customer Engagement, Micro Focus, 13th December 2018.

James took part in Preparing for Leadership last week and displayed all the attributes of a great Leader. He took the Lead when needed but also held back and encouraged others. He was happy to share his experience and knowledge without taking over. He was a great participant in the class and worked well with his team. A real good all-rounder who showed Bias for action and Partnership first.

Sarah Bass, Learning and Development Instructor, Hewlett Packard Enteprise, 15th May 2017.

Working with James was a complete privilege. His passion for customer experience, attention to detail and focus on success are truly inspirational. In my short capacity of working with James, I was pleasantly surprised by his scientific and customer-centric knowledge. Hence I'd gladly recommend reaching out to James to pick his brain and work together with him.

Cvetilena Gocheva, Community Manager of NPSBenchmarks.com. CustomerGauge, 23rd April 2017.

Jamie is a solid, reliable and extremely knowledgeable customer experience professional. His use of data analysis work relating to HPE's Net Promoter Score has been outstanding. He has developed a comprehensive and in depth way of understand how the change in NPS can affect the performance of HPE, and backed this up with detailed reporting. Jamie is a CX evangelist who has pioneered the understanding of NPS within the organisation. He is a pleasure to work with, always available to help drive the NPS message and a colleague to be relied upon!

David Hollis, Senior Manager, Customer Success, Hewlett Packard Enterprise, 4th April 2017.

I worked with Dr. James Borderick on the Hewlett Packard Enterprise (HPE) Competitive Loyalty research program from 2015 - 2016. Jamie represented HPE Software on our Customer Experience Advisory Panel and had a very limited amount of time to come up to speed as the previous representative was taking a new role. He handled the transition with aplomb and was quickly able to drive changes, build reports and analyses, and become a valued member of the team in a short amount of time. During the time we worked together Jamie was instrumental in the the design and development of the new "short" quarterly Software NPS survey survey which radically changed the survey experience by reducing survey length by over 80%. I also appreciated how Jamie was able to gather and manage over a dozen survey translation reviewers for the 'short' survey as translation reviewing is not a popular task. I believe this is due to the trust and relationships that Jamie has been able to build over time. I, for one, greatly enjoyed working with Jamie and hope that we can work together in the future.

Steven Chen, Program Management, Insights & Analytics, Hewlett Packard Enterprise, 28th October 2016.

James, as well as being a wealth of knowledge, has great understanding of the Industry and HPE’s position within the Industry. He uses these attributes to the company’s advantage- analysing where we are and where we should be going. His creative thinking, and passion for what we do, helps move the team forward as both individuals and as a team. James is an asset to work with.

Amanda Johnston, Project Manager, Hewlett Packard Enterprise, 10th May 2016.

There is a clear cut between the training materials for HPSW Education Big Data before and after Dr. James Borderick. His deep knowledge of the software comes from his experience in the Emerging Ops team, where he singlehandedly created the IDOL Sizing Tool. His keen eye for details comes from birth but was enhanced with his ITIL training. His intellectual mind and overachieving profile also come from birth, but were further developed in a PhD in Physics, turned in at age 24. This academic fast track also contributed for his successful contact with documentation production and lecturing experience. All these outstanding skills came together in his role as Portfolio Lead for HPSW Education. The work he put in is second to none and is the work of many, if only one could find that many. There is no need to direct him, because his own standards will exceed those of any possible manager. Fuelled by his natural skills and competently driven by ITIL, he is an obsessive self improver. He is also a tireless knowledge sharer, making everybody that ever enjoyed working with him grow professionally. HPSW Education has in Dr. James one of their major HR assets, both technically and organisationally.

Ricardo Reis, Technical Instructor, HP Software Education, 14th April 2015.

I worked with Jamie on a challenging automation project at Autonomy that Jamie was leading. Jamie coped admirably with adapting to this new initiative for Autonomy as well as juggling several other project commitments and severe resource issues. Despite the issues, the project was a huge success and that is testament to Jamie's abilities - he not only had to lead the project but also had to pitch in as an automation analyst. I enjoyed working with Jamie and have kept in touch since as Jamie has been an ambassador for the increased adoption of automation within Autonomy.

Dave Etchells, HP Automation Test Manager, Enterprise Services, Hewlett-Packard, 18th December 2012.

I've known and worked with James for a couple of years as of this writing. We've jointly taken upon ourselves some very challenging projects. James is a skilled individual that brings a very high degree of analytic skills into the world of Saas. James has a strong and disciplined approach to solving problems, drawing upon his depth of academic disciplines into practical application. Even above these, I value his inexhaustible positive outlook which cannot be adequately quantified. I would gladly have James work for or with me in any present or future endeavor.

Sam Yan, Chief Architect, Digital Safe, Hewlett-Packard, 7th January 2013.

I have had the pleasure of working directly with Dr. James Borderick on a number of projects for large global accounts at Autonomy/HP. James has great insight into complex issues and shows a disciplined approach in everything he does. James is always professional and is always willing to teach others. I always enjoy working with James and would gladly have James work on projects for any of my accounts.

Andrew Hill, Client Director Deutschebank, Hewlett-Packard, 21st January 2013.

James embodies the "can-do" attitude and has a drive to achieve to deliver. Will look for opportunities to drive a project forward, and in doing so drives his team. Capable of taking decisive action based on his experience, but will always ask to clarify or seek further information where he has not got enough information to make that decision. Once decisions are made James then shoulders the responsibilities of those decisions. Clearly states his own opinion, and actively encourages other to contribute their own; which leads to a good team ethos. A natural collaborator. James has a natural instinct to develop and adopt time saving solutions. He has a clear long term vision on how he can future proof against repeated mistakes, mostly through scripting, but it is the desire to improve an overall service that is the transferable asset to any project. Outstanding ability to analyse problems, accurately and quickly. Diagnosing causes and implementing effective long term solutions. Demonstrates a willingness to develop all in his team through education, thus raising the bar of the team as a whole. This is a major asset for a certain type of manger/leader. Voracious appetite to improve both his technical and managerial skills. James is open minded to new ideas and new ways of working. The ability to cherry-pick the best of practice from all areas will serve him well.

Colm Foley, HP tester, Enterprise Services, Hewlett-Packard, 11th December 2012.

I have had a pleasure of working directly with Dr. James Borderick on few projects at Autonomy/HP and I must say that I was impressed by his professionalism, organizational skills and strong desire to transfer knowledge to his fellow employees. He is the author of numerous in-company wiki pages comprising of a wide range of topics and solutions related to IDOL, Linux, MYSQL and Cloud Computing. He has a very approachable personality and he is always willing to help others.

Usman Syed, Cloud Engineer, Hewlett-Packard, 6th January 2013.

I am privileged to write this recommendation in support of my dear friend and student, Dr James Borderick. James studied in my laboratory program for nearly two years, during which time I witnessed his tremendous growth and development. During his time at Leicester, James has consistently demonstrated a strong work ethic and a dedication to success. His efforts have produced high quality results time and time again. After finishing his undergraduate studies successfully, James then won a scholarship to carry on his studies as a researcher (PhD student). During his time as a PhD student at Leicester University, James undertook a major research project and proved to be great with managing his time, working in group situations under strict deadlines, and to recognize the importance of persistence, and intellectual integrity. All in all, I have no hesitation in recommending Dr Borderick as a trustworthy, reliable, and hard working individual.

Dr. Atousa Goudarzi, Teaching Assistant, University of Leicester, 7th January 2013.

James ran several of the seminars that I attended during my time at the University of Leicester. I found his approach to teaching very helpful and the seminars were well organised and well presented.

Jennifer Gosling, Undergraduate Student, University of Leicester, 19th December 2012.

of Borderick Consultancy.