ArticlesAndBlogs

Articles and Blogs Written by Dr. James D. Borderick

Post-Sales Support – Done Right For A Rocking Net Promoter®


Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and Post-Sales Support is one of them.

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Cost of a Defect

Software defects continue to make their way into production, despite efforts to detect and resolve them before they are released. Unfortunately, bugs in production software can have a negative impact on the business, regardless of severity. Read More...

Micro Focus Rocking the NPS

Latest Results Today, I’m going to take a look at the latest Micro Focus Net Promoter® Score (NPS)
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Fruit Company not what it once was... (CX and Support Learning Suggestions)

Fruit Company not what it once was... (CX and Support Learning Suggestions)
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Micro Focus Customer Experience Approach

BorderickThe best Experience Management treats all customers differently.  We, at Micro Focus, don’t just broad brush all of our customers but instead tailor our views and understanding for different customer groups and segments. This allows us to both understand specific change as it occurs and action on it effectively. Read More...