ArticlesAndBlogs

Articles and Blogs Written by Dr. James D. Borderick

Micro Focus – Installation Experience Sensation

Micro Focus – Installation Experience Sensation


Micro Focus is Leader in the Installation Experience 

According to Customers, how do we measure how we perform at Installation compared with our Competitors? 

Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and ‘Installation’ is one of them.  Installation is defined as 
‘Your experience with making the product/service operational.’ 

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Strategically #BetterTogether – Micro Focus plus our Channel Partners

Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and ‘How strategic do you feel this software is for your business?’ is one of them.  We have filtered the respondents to reflect end-user clients that purchased one of our software solutions through a channel partner for this exercise. Read More...

Post-Sales Support – Done Right For A Rocking Net Promoter®


Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and Post-Sales Support is one of them.

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The Net Promoter® Education Difference

Cost of a Defect

Software defects continue to make their way into production, despite efforts to detect and resolve them before they are released. Unfortunately, bugs in production software can have a negative impact on the business, regardless of severity. Read More...

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